| Q. Do you make special dresses? |
Yes, we can make all types of dresses. You can send a sample or a coloured photograph of the outfit and your measurements. We will make it for you.
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| Q. Is it possible for you to affect deliveries within the next 15 days for a special occasion in the family? |
Yes, If your choice and instructions are clear, it is possible to deliver within this time period.
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| Q. Can you reproduce a dress if a sample of a favorite outfit is sent to you ? |
Yes, your sample will be returned with the ordered dress.
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| Q. If a Coloured Photo of an outfit is sent to you, will you be able to duplicate it? |
Yes, we are already doing such orders.
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| Q. Are minor changes possible in the outfits shown in your catalogs ? |
Yes, you can convey the desired alterations to alterations@supriyaonline.com quoting your order no. and we will do the needful.
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| Q. What is the periodicity of addition of new products to your catalogues? |
We are generally revising our catalogues every 15 days unless circumstances demand otherwise.
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| Q. Do you accept measurements by email? |
A. Yes. All the dresses available in the catalogue have their customised measurement sheet. In case you are ordering a special dress do write to us by e-mail at
shop@supriyaonline.com giving all relevant details. We would come back to you soon.
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| Q. Once the measurements are sent to you, should I furnish the same again with every order? |
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For ordering a dress from the catalogue, it is necessary that you fill all the customised measurement fields. These fields are mandatory for each outfit featured on the catalogue. If a field is left blank, you may not be able to place the order.
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| Q. Can I have my measurements on your databank so that I don't have to measure up each time I order a dress. |
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Yes, you can furnish your measurements by e-mail and request for an entry in our Member data bank. Alternatively, you can provide your measurements by filling the appropriate fields in the Measurement Sheet and check the data bank box. Please note that you have to order atleast ONE Item from the products featured in the catalogue in order to enable your data bank entry to take effect. In case your measurements are on our data bank, please check the data bank box while placing future orders. This will remove the hassles of providing measurements with each order. Please note that the data bank entries shall be current for ONE YEAR from the date of entry.
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| Q. How do you ensure a proper fit? |
Our master Craftsmen will ensure that you get a 'fitting satisfaction' and the best value for money.
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| Q. Can I request colors different from the ones mentioned in your colour options? |
Yes, but these are subject to availability and our confirmation to that effect. We are not fabric manufacturers and as such there is a distinct possibility that the colour chosen by you may not be readily available.
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| Q. What about shrinkage allowance? |
All our fabrics are pre-shrunk. As such you don't have to worry about this aspect.
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| Q. Do you offer Ready Made outfits? |
Yes, all the products featured in the catalogues and having a measurement option as FREE are Ready Made Products.
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| Q. Why the ready made outfits are cheaper than made to order ones? |
They are processed or procured in bulk and as such cost less to us. The corresponding savings in procurement/processing costs are passed on to the customers who have to pay less for these products.
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| Q. Are minor alterations possible in the products available 'Ready Made' ? |
Yes, the desired alterations can be incorporated if you intimate the same by e mail to alterations@supriyaonline.com quoting your order no.
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| Q. What is your policy on returns? |
At Supriyaonline, we strive for a Zero Defect Product and our motto is to achieve a 100% Customer Satisfaction. Since most of our Products are Tailor Made to your specifications, it is not possible to Return the same. However, the Ready Made Products which are having measurements option as Free in the catalogues, can be replaced if you are willing to bear the Courier Charges of sending them to us. The Courier Charges for sending the Replacement shall however, be borne by us. In case you have opted for alterations on a ready made outfit, it will not be possible to exchange or replace the same. Items like Gifts, Undergarments, Bed and Bath Linen, Cosmetics etc. which are standard products of reputed brands, can not be replaced or exchanged for obvious reasons.
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| Q. Are replacements possible? |
Please read our Return Policy.
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| Q. Can I have my designs made at Supriyaonline? Under such a case, how the product price shall be decided at? |
Yes. The Price will be quoted by e mail on a case to case basis.
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| Q. How safe is it to provide Credit Card details on Supriyaonline? What are the other Payment options? |
The Credit Card Numbers are not stored with us at Supriyaonline and the entire information is processed on the Servers of the Payment Gateway Provider using 128 bit SSL. As such, there is no fear of your information getting leaked.
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